The United Airlines Amman Office offers major support to passengers in terms of the airline's baggage policy. Passengers are usually allowed one carry-on bag and one personal item free of charge, while checked bag allowances vary with travel class, route, and frequent flyer status. The office serves to inform the traveler of weight and size limitations, charges for excess baggage, and restrictions on special items. It also facilitates reporting and tracing lost or delayed baggage. To ensure a seamless travel experience, the passengers are suggested to communicate with the Amman office earlier to know their baggage limits and resolve any issue prior to departure.